Frequently Asked
Questions

Please  Click here for detailed FAQ on the revised KYC norms.

Physical Mode: Submit the completed KYC  and FATCA Form along with the necessary supporting documents proving your Proof of Identity (PAN is the POI for KYC processing) and Proof of Address (please refer KYC form for Official Valid Documents), as outlined in the KYC Application Form. These documents should be  self-attested as well attested by the authorized officials.  You can download the forms from the 'Quick Downloads > KYC Forms' section on our website at https://www.QuantumAMC.com. Original documents must be presented at the POS for attestation and In-Person Verification (IPV), if they have not been attested by any of the authorized officials listed in the KYC form.

AMC POS: Quantum Asset Management Company Private Limited, 1^st Floor, Apeejay House, 3 Dinshaw Vachha Road, Backbay Reclamation, Churchgate, Mumbai - 400 020

Digital Mode : You may Click here for a quick demo and easy guidance on EKYC process.

Below are the steps for your easy reference:

  1.      Visit our website https://www.quantumamc.com/ekyc/ekyc

  2.      Provide your PAN, Email ID, and Mobile Number

  3.      Click on ‘Send OTP’

  4.      Enter the OTP and click on Submit

  5.      Enter your Name (as per PAN), DOB, and select the declaration for your Email ID and Mobile Number

  6.      Enter the CAPTCHA code

  7.      Accept the Terms and Conditions and click Proceed

  8.      An OTP will be sent to your Mobile Number and Email ID

  9.     After validating the OTP on both your Email ID and Mobile Number, select one of the following KYC modes:
A. Aadhar OTP (eKYC)
B. Aadhar XML (Zip file)
C. Digilocker e-Aadhar XML

Aadhar OTP (eKYC): Selecting this option redirects you to the UIDAI website to initiate eKYC, where your demographic details will be fetched using OTP authentication.
Aadhar XML (Zip file): You need to upload your e-Aadhaar in ZIP (XML) format, downloaded from the UIDAI portal.
Digilocker e-Aadhar XML: Selecting this option redirects you to the Digilocker login page.

  10.  After uploading the required documents, capture and upload a live photo

  11.  Your personal details, correspondence address, permanent address, and contact details will be auto-filled based on Aadhar data

  12.  Upload self-attested scanned images or capture the PAN (optional) and signature via camera, following the provided instructions

  13.  You will be redirected to the eSign service provider portal to complete the digital signature process

  14.  Verify all the details, accept the declaration, and confirm

  15.  The same file will be used for the eSign process

  16.  A PDF will be generated for e-signing and redirected for digital signature

  17.  Enter your Aadhar number, validate the OTP, and submit the eKYC application

If the details cannot be validated or if the images are unclear, you will be notified via email. Your KYC will be approved and uploaded within 2-3 business days.

Officially Valid Documents (OVDs) are government issued documents that can be accepted as identity and address proof and defined as per Rule2(d) of PML Rules.

PAN is the POI document for processing KYC.

Below are the list of OVD documents for POA:

1.      Masked Aadhaar Card 

2.      The Passport 

3.      The Voter's Identity Card issued by Election Commission of India

4.      The Driving License 

5.      Job card issued by NREGA duly signed by an officer of the State Government

6.      The letter issued by the National Population Register containing details of name and address

7.      Any other document as notified by the Central Government in consultation with the Regulator

In case the document furnished by the investors does not contain updated address, the following documents (or their equivalent e-documents thereof) are acceptable for the limited purpose of proof of address, provided that the investors submit updated officially valid document (or their equivalent e-documents thereof) with current address within a period of three months of submitting the following document.

 I.            Utility bill which is not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas, water bill);

II.            Property or municipal tax receipt.

III.           Pension or family pension payment orders (PPOs) issued to retired employees by Government Departments or Public Sector Undertakings, if they contain the address;

IV.           Letter of allotment of accommodation from employer issued by state or central government departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies and leave and license agreements with such employers allotting official accommodation.

Below list of the officials are authorized to attest the KYC documents: 

·  Authorized officials of Asset Management Companies (AMCs).

·  KYC compliant mutual fund distributors affiliated to Association of Mutual Funds (AMFI) and have undergone the process of ‘Know Your Distributor (KYD)’.

·  Notary Public, Gazette Officer, Manager of a Scheduled Commercial/Co-operative Bank or Multinational Foreign Banks (Name, Designation & Seal should be affixed on the copy).

·  In case of NRIs, authorized officials of overseas branches of Scheduled Commercial Banks registered in India, Notary Public, Court Magistrate, Judge, Indian Embassy/ Consulate General in the country where the investors resides are permitted to attest the documents.

In the digital KYC process, the investor’s photograph is captured, and the acceptance of officially valid documents is facilitated through technology-assisted methods such as DigiLocker, online/offline biometric Aadhaar, live video capturing, time stamping, and geo-location tagging to verify that the physical location is within India. A live face verification is also conducted. In the online KYC mode, the documents, along with the wet or cropped signature, are e-signed.

e-Sign Electronic Signature Services is an innovative initiative that enables easy, efficient, and secure signing of electronic documents by authenticating the signer through Aadhaar e-KYC services. This service allows any Aadhaar holder to digitally sign electronic documents without the need for a physical digital signature dongle. Electronic signatures facilitated through e-Sign Online Electronic Signature Services are legally valid.

Yes, the mobile number provided should be the one linked to your Aadhaar.

Online KYC, or Electronic KYC, is a service offered by Quantum Mutual Fund that allows investor to complete their KYC formalities entirely online, without the need for any paperwork. Online KYC is a simplified process that uses PAN and Aadhaar for verification. KYC will be verified within 2-3 business days.

Only Resident Individuals (RIs) are eligible to complete Online KYC. At present, other categories of investors, including NRIs and PIOs, are not permitted to use the Online KYC process.

1. Aadhaar proof must be uploaded in the specified "ZIP" or "XML" file format to complete the online KYC process.

2. You can also use the DIGILOCKER mode to submit your Aadhaar documents for the online KYC.

Please note that an OTP will be sent to the mobile number linked to your Aadhaar for the completion of online KYC.

Yes, an investor can provide written authorization stating their relationship with the third party to use the third party's address as the correspondence address, provided that all the prescribed 'Know Your Investors' (KYC) norms for the third party are also fulfilled.

If correspondence and permanent address are different, then proof for both is to be provided. However, if an investor has provided Aadhaar / Aadhaar number for identification and wants to provide a current address, which is different from the address indicated in the Aadhaar, the investors may give a self-declaration to that effect to the respective intermediary.

No, you do not need to submit any physical documents.

A confirmation email or letter will be sent by the KRA, and it can also be verified on the KRA website.

Yes, you can submit a modification request or apply for re-KYC as per process explained above.

No, there are no charges for completing Online KYC through Quantum’s website.

You can begin transacting as soon as your KYC status is marked as "Under Process," but not later than 2 days from the date of modification. You may transact any time after your KYC status is successfully validated on the KRA website.

Convenience and Accessibility: Online KYC allows customers to complete the verification process from anywhere with internet access, providing the convenience of doing it at any time. Unlike physical KYC, which requires visiting a branch during business hours, online KYC is available 24/7, offering round-the-clock accessibility.

Speed and Efficiency: Online KYC allows for faster processing by eliminating manual paperwork and physical document verification, often enabling real-time customer verification. Additionally, it reduces waiting time, as customers no longer need to wait in long queues or schedule appointments to complete the process.

Better Security and Reduced Risk of Fraud: Online KYC uses advanced authentication methods like facial recognition, biometrics, and secure document uploads, reducing the risk of fraud. Additionally, digital data is encrypted and securely transmitted, minimizing the chances of documents being lost, tampered with, or stolen during verification.

Environmental Impact: Online KYC is a paperless process that eliminates the need for physical forms and documents, making it environmentally friendly by reducing paper waste and resource consumption.

Improved Customer Experience: Online KYC enables faster onboarding, allowing customers to start using services almost immediately. It's also less invasive, as many customers prefer simple document uploads or biometric verification over in-person meetings.

Overall, online KYC is a modern, efficient, and secure alternative to traditional physical verification, offering both businesses and customers substantial benefits in terms of time, cost, and security.

KYC validated status will be updated in the folio within 3 to 4 working days.

Note: If your PAN is not updated, you will need to send us the request letter for updation of PAN, self-attested PAN copy along with the KYC acknowledgment for us to take the necessary action

To update the address of a KYC-complied investor in an existing folio, the investor needs to submit a request for KYC modification by following the steps outlined in the "How do I complete my KYC formalities?" question. Once the new address is updated in the KRA records, it will be reflected in the folio within 3 to 4 working days.

Yes. Investors are required to update KYC records as and when there is any change/modification in the KYC information submitted.

Yes, investors are required to change their name in KYC by submitting a modification form along with a self-attested copy of the documentary proof showing the new name.

Yes, subject to RBI and FEMA guidelines.

For NRI / PIO, copy of Passport / Persons of Indian Origin (PIO) Card / Overseas Citizenship of India (OCI) Card and Overseas Address proof in English language are required.

According to the Income Tax Department notification, NRIs without an Aadhaar number are exempted from linking their PAN with Aadhaar, provided they update their residential status as Non-Resident in the Income Tax records. However, NRIs who hold an Aadhaar number are advised to link their PAN with Aadhaar.

No. NRIs who do not have Aadhaar are exempted from linking of PAN-Aadhaar only on updating their residential status as Non-Resident in the Income Tax records.

No. The Indian government has made it mandatory for everyone to link their PAN with Aadhaar, with certain exceptions for NRIs, non-citizens, individuals over 80 years old, and residents of Assam, Jammu and Kashmir, and Meghalaya. Investors whose PAN-Aadhaar linkage cannot be verified will be allowed to transact with the existing intermediary, provided they have a valid PAN. However, their KYC will not be portable within the Mutual Fund industry.

The only significant difference between masked Aadhaar and regular Aadhaar is the visibility of the Aadhaar number. Where masked Aadhaar has only the last4-digits of Aadhaar visible, a regular Aadhaar will display the complete12-digit Aadhaar number.

KRA validation refers to the process of verifying and validating the KYC attributes of KYC records stored in the KRA.

Investors whose KYC records have been validated by the KRAs do not need to undergo the KYC process again when approaching another intermediary in the securities market. This is known as the portability of KYC records, and the new intermediary can retrieve the validated records from the KRA.

The investors can open an account with intermediaries and transact in the Securities Market as soon as the KYC process is completed. However, anyone of the attributes from Email Id or Mobile Number must be validated in the KRA records to allow investor to transact in Securities Market. For NRI investors, Email Id is required to be validated. 

The investors get an intimation from the respective KRA as and when his/her KYC is downloaded/ modified by any intermediary.

Investors whose KYC records have been validated by the KRAs do not need to undergo the KYC process again when approaching another intermediary in Mutual Funds. This is known as the portability of KYC records, and the new intermediary can retrieve the validated records from the KRA.

Central KYC Records Registry (CKYCR) is an initiative of the Government of India, which act as centralized repository of KYC records of all entities in the financial sector with uniform KYC norms and inter-usability of the KYC records across the sector. Once the KYC form is submitted, a unique KYC Identification Number (also known as CKYC Number) is generated and communicated to the investors by SMS/Email.

As per the PML Rules, registered intermediaries are required to capture KYC information and share it with the Central KYC Records Registry in accordance with the PML Rules and the KYC template finalized by CERSAI.

A beneficial owner is the natural person or persons who ultimately own, control, or influence an investor and/or the individuals on whose behalf a transaction is conducted. It also includes those who exercise ultimate effective control over a legal entity or arrangement.